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How to Claim Term Sum Assured After a Policy Holder’s Death

Understanding the process of claiming the sum assured in term insurance after the unfortunate event of a policyholder’s demise is crucial for beneficiaries for a hassle-free claim process initiation. This knowledge ensures a smooth transition during challenging times. Let’s explore the steps involved in making a successful claim.

Step-by-Step Guide to Claim Term Insurance

This step-by-step guide can help you understand the process of claiming term insurance:

1. Notifying the Insurer

The first step involves informing the insurer about the policyholder’s demise. You can do this via customer service, visiting a branch, or email. Provide essential details like the policyholder’s name, date of birth, cause of death, and your relationship with them. Remember, the policy number and other relevant documents are crucial at this stage. It’s important to act promptly as insurers often have a specified timeframe for notification. Also, be prepared to provide additional information about the policyholder’s health history if requested.

2. Filling and Submitting the Death Claim Form

Next, fill out the death claim form with accurate details regarding the policyholder. Having all the necessary documents at hand simplifies this process. If there are no designated beneficiaries, legal proof of entitlement to the claim is required. The form can be submitted at the insurer’s branch or online, depending on availability. Make sure to review the form thoroughly to avoid any errors or omissions. Seek assistance from the insurer’s customer service if you encounter any difficulties in filling out the form.

3. Submitting Relevant Documents

Prepare to submit all necessary documents as requested by the insurance provider. These may vary based on the cause of death. Ensure that all documents are complete and valid, as incomplete or incorrect documentation can delay the process. Some insurers might require additional documents in case of a contested claim or unusual circumstances surrounding the death.

4. Evaluation by the Insurance Company

The insurer then evaluates the claim. This involves verifying submitted documents, which might include medical reports and police records. The nature of the policyholder’s death dictates the depth of this investigation. Insurers aim to ensure that the claim falls within the policy’s coverage and meets all terms and conditions. The evaluation process also involves checking for any fraudulent activities or misrepresentations in the claim.

5. Settlement of the Death Claim

If the claim is approved, the insurer settles the amount to the beneficiary, either in a lump sum or in instalments, based on the policy terms. Beneficiaries should discuss the payout options with the insurer to understand which method best suits their financial needs. In the case of any disputes or disagreements with the insurer’s decision, beneficiaries have the right to seek legal advice or approach insurance ombudsman services.

Types of Deaths Covered and Not Covered

Term policy covers a range of scenarios like natural death, accidental death, death due to critical illnesses, and more. However, exclusions include death due to illegal activities, intoxication, undisclosed pre-existing diseases, and certain other conditions. These may vary depending on the insurer and the plan chosen by the policyholder.

Required Documents for Filing a Claim

The necessary documents include the original policy, death certificate, beneficiary’s statement and identity proof, age proof of the policyholder, and NEFT mandate, among others. Additional documents may be required based on the death’s cause.

Special Cases

For deaths due to medical illnesses, a doctor’s statement and proof of hospital treatment are needed. In the case of accidental or unnatural death, documents like FIR, post-mortem report, and police investigation report are necessary.

Reasons for Claim Rejection

Common reasons for claim rejection include contradictory information, such as discrepancies between the information provided at the time of policy purchase and at the time of claim. Falsifying details, either about the policyholder’s health or circumstances surrounding their death, can also lead to rejection. Delays in premium payments, especially if they lead to a policy lapse, can invalidate the claim. The absence of a nominee or beneficiary in the policy details often complicates and potentially hinders the claim process. Undisclosed medical history, where significant health conditions of the policyholder were not revealed to the insurer, can be a ground for rejection. Similarly, existing insurance policies that were not disclosed might indicate fraud, leading to claim denial. Lastly, lapsed policies due to non-payment of premiums result in loss of coverage, thereby nullifying any claim made thereafter.

The Utility of a Term Plan Calculator

A term plan calculator is a crucial tool for assessing your insurance needs. By inputting personal details, it provides an estimated premium, enabling you to align your financial planning with the desired coverage.

This tool aids in tailoring insurance choices to fit individual requirements, ensuring that you make an informed decision about the policy that best suits your needs. Its simplicity and personalized approach make it an indispensable asset for anyone exploring term insurance options.


Initiating the claim process in term insurance requires awareness and attention to detail, especially in understanding the specific requirements and timelines set by the insurance provider. Familiarity with the process not only expedites claims but also helps avoid common pitfalls that can lead to delays or rejections. By understanding these steps and preparing the necessary documents, beneficiaries can ensure a smooth claim process, bringing financial relief during difficult times. This proactive approach minimises stress and uncertainty, allowing beneficiaries to focus on other important aspects during their period of grief.

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